Some Support Changes
For some time now, we've been running a secondary Helpdesk support channel alongside our incredibly popular forums. After looking at ways to ensure that our technical support is the very best around, we're today announcing some big changes to how we provide support for LittleSnapper, RapidWeaver and QuickSnapper.
From the end of today, we will no longer offering technical support via the forums. Instead, we're going to be offering support via a shiny new help desk area. The system we're using allows folks to open discussions with the Realmac Software team as well as use the powerful FAQ system to find answers. All our current email support channels have now been moved to the new system, so if you send us an email you'll be moved over to the system automatically - and if you've got a ticket open with our older Get In Touch system, you will be able to update it as necessary until it's resolved.
The community forums remain a great place for users to chat, share tips, and help each other out with things that we cannot support (for example, theme modifications) and I'd like to take this opportunity to thank all our forum moderators and posters for their contributions.
The Realmac team will still be around the forums to talk about all things Realmac and listening to suggestions for our products, and all the previous discussions about LittleSnapper and RapidWeaver technical support remain in an archive here. Over the coming weeks, we're going to be rolling out some all-new video tutorials for RapidWeaver and LittleSnapper as well as yet more FAQs and documentation in the Support Centre, so stay tuned!
We're off to WWDC 2009
Four members from Team Realmac will be flying out to San Francisco for WWDC this year. We're all really looking forward to spending a week learning about all the latest Apple technologies and hanging out with fellow Mac devs!
In preparation for our trip to WWDC (which begins tomorrow!), we've had some shiny new business cards and Realmac t-shirts printed…
In true Realmac style we'll be taking plenty of photos and tweeting like crazy during the week, so be sure to keep an eye on Flickr, and follow our updates on Twitter: Dan Counsell, Ben Counsell, Danny Greg, and Keith Duncan.
See you there!
LittleSnapper 1.0.4 is now available
After the last update to LittleSnapper, a few users started encountering some issues when upgrading their libraries to the new format. We've been hard at work to fix this issue and are pleased to announce that LittleSnapper 1.0.4 (which fixes this library migration issue) is now available!
There's only one fix in this update to ensure smooth library migrations - however we recommend that all users update to the latest version to ensure they're running the latest version of LittleSnapper.
LittleSnapper 1.0.4 is available now via our Downloads page as well as LittleSnapper's built-in Check for Update option.
RapidWeaver 4: Reviewed and Updated
Whilst we've been hard at work on RapidWeaver 4.2.3 fixing a few issues that users have been encountering, a copy of this month's MacFormat dropped through the letterbox at Realmac HQ. In the June 2009 edition of the magazine (available now at a newsagent near you) there's a group test of OS X website creation apps. RapidWeaver was up against stiff competition in a test of 6 applications, but we were super-excited to discover that MacFormat crowned RapidWeaver the group test winner with this choice quote:
[RapidWeaver is] easy enough to use for a beginner, but offers great value in its scope for expansion.
We're absolutely thrilled to see RapidWeaver take the honours in a large group test, and to keep people weaving even more rapidly, we're also releasing RapidWeaver 4.2.3 today - an update that we strongly encourage all RapidWeaver 4.2.2 users to download. This update fixes a number of issues, including linking to blog posts and assets, as well as significant improvements in memory usage when saving files.
As always, you can grab the latest version of RapidWeaver from our Downloads page, or use RapidWeaver's 'Check for Updates' option to download the update.
Right Here. RightNahoo!
Over the weekend, some of the Realmac team (Dan, Nik, Danny and Keith) headed up to London for Yahoo's OpenHackLondon event. The idea is to show up on Saturday morning, learn about some Yahoo technologies and APIs (such as Maps, Flickr and Fire Eagle) and then spend 24 hours hacking on something related to the APIs which you then demo to a panel of judges on Sunday afternoon.
This was the first time that any of us attended a Hackday, however we're super pleased with our hack: a location-aware desktop application that uses a tonne of APIs to show information near you. One of our goals was to have our 'location browser' available as a download shortly after Hackday finished, so to accompany the release of an experimental build of the application, we've gone through the whole process of building RightYahoo, reflecting on our sleepless 24 hours of hacking to get the application written.
