RapidWeaver 4.3 is now available!
For the past couple of weeks, we've been hard at work finalising RapidWeaver 4.3 to make sure it runs beautifully on Mac OS X Snow Leopard. Today, after much testing and feedback from users, we are absolutely thrilled to publicly release RapidWeaver 4.3!
RapidWeaver 4.3 is recommended for all users - whether you're on Leopard or Snow Leopard - and a free update is available via RapidWeaver's built-in Check for Updates option as well as the Realmac Software Downloads Page! There’s tonnes of small improvements and bug fixes in this release - if you’re curious about what’s been fixed, be sure to check out the release notes.
On behalf of everyone at Realmac HQ, thanks for your patience with this release - and happy weaving!
Something new for LittleSnapper 1.1
With LittleSnapper 1.1 slowly approaching release, we're finally happy to start talking a little more about what's in the release. Last week, we shared the details of the all-new Tag Management features that will be in the release. Today, we're unveiling another aspect of the release: no name for now, just a shiny new logo to pique your interest.
We're incredibly busy with the release and working feverishly to get it into users' hands very, very soon - so stay tuned for more in the not-too-distant future!
Some Support Changes
For some time now, we've been running a secondary Helpdesk support channel alongside our incredibly popular forums. After looking at ways to ensure that our technical support is the very best around, we're today announcing some big changes to how we provide support for LittleSnapper, RapidWeaver and QuickSnapper.
From the end of today, we will no longer be offering technical support via the forums. Instead, we're going to be offering support via a shiny new help desk area. The system we're using allows folks to open discussions with the Realmac Software team as well as use the powerful FAQ system to find answers. All our current email support channels have now been moved to the new system, so if you send us an email you'll be moved over to the system automatically - and if you've got a ticket open with our older Get In Touch system, you will be able to update it as necessary until it's resolved.
The community forums remain a great place for users to chat, share tips, and help each other out with things that we cannot support (for example, theme modifications) and I'd like to take this opportunity to thank all our forum moderators and posters for their contributions.
The Realmac team will still be around the forums to talk about all things Realmac and listening to suggestions for our products, and all the previous discussions about LittleSnapper and RapidWeaver technical support remain in an archive here. Over the coming weeks, we're going to be rolling out some all-new video tutorials for RapidWeaver and LittleSnapper as well as yet more FAQs and documentation in the Support Centre, so stay tuned!