All-new RapidWeaver Video Tutorials
Over the last few months, we've been hard at work improving our RapidWeaver video tutorials. Today I'm excited to announce that we've just published a series of 14 narrated video tutorials for RapidWeaver that cover most of the common questions users might have.
All the videos are available in the all-new Support area we unveiled last week, so why not pay the RapidWeaver Video Tutorials page a visit?
Some Support Changes
For some time now, we've been running a secondary Helpdesk support channel alongside our incredibly popular forums. After looking at ways to ensure that our technical support is the very best around, we're today announcing some big changes to how we provide support for LittleSnapper, RapidWeaver and QuickSnapper.
From the end of today, we will no longer be offering technical support via the forums. Instead, we're going to be offering support via a shiny new help desk area. The system we're using allows folks to open discussions with the Realmac Software team as well as use the powerful FAQ system to find answers. All our current email support channels have now been moved to the new system, so if you send us an email you'll be moved over to the system automatically - and if you've got a ticket open with our older Get In Touch system, you will be able to update it as necessary until it's resolved.
The community forums remain a great place for users to chat, share tips, and help each other out with things that we cannot support (for example, theme modifications) and I'd like to take this opportunity to thank all our forum moderators and posters for their contributions.
The Realmac team will still be around the forums to talk about all things Realmac and listening to suggestions for our products, and all the previous discussions about LittleSnapper and RapidWeaver technical support remain in an archive here. Over the coming weeks, we're going to be rolling out some all-new video tutorials for RapidWeaver and LittleSnapper as well as yet more FAQs and documentation in the Support Centre, so stay tuned!
LittleSnapper Getting Started Videos
If you're looking for a quick guide to getting started with LittleSnapper, then we've got two new videos to compliment our short Feature tours that you'll definitely want to see. We've produced these for elsewhere on the Realmac site, but are making them available via the company blog whilst our web gurus finalise the video placement on the site.
There's a video that shows you how to get started with LittleSnapper, and also a short video that shows you how to take advantage of the LittleSnapper menu item.
We're not the only ones getting LittleSnapper videos produced, however. The folks at Supportcasts.com have also prepared a freely-available short introduction to LittleSnapper for users to enjoy.
Read MoreSupporting Acts
With the launch of RapidWeaver, we've changed a few pieces of the jigsaw here at Realmac HQ. One that is of most interest to our users is how we're handling support. Previously, we received all support requests through the HelpDesk and we felt this could use minor tweaks.
We've also significantly improved the documentation for RapidWeaver 4.0 so if you're looking for an in-depth guide to RapidWeaver, be sure to check the Support page to download the new manual in PDF form. You can even pick up a printed edition of the manual (shown below) via Lulu.
