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Just a quick note.
I am now about 3 days into my use of 1.0. It locked up my apps this morning, even with Growl disabled (globally).
So something else beside Growl is going on, albeit Growl may be exacerbating some underlying problem so that it occurs more frequently.
HTH
Bummer. Anything in System logs or Crash Reporter logs?
Just a quick note.
I am now about 3 days into my use of 1.0. It locked up my apps this morning, even with Growl disabled (globally).
So something else beside Growl is going on, albeit Growl may be exacerbating some underlying problem so that it occurs more frequently.
HTHBummer. Anything in System logs or Crash Reporter logs?
Nothing that jumps out at me to indicate a specific problem or things leading to a clear source.
However, there are still Growl related messages in the log suggesting that even though Growl is disabled, some apps, including Socialite, are trying to interact with Growl. Thus, rather than just disabling Growl, I am going to completely remove it and re-boot.
I did have Growl iMail, Growl iTunes and Growl Safari installed in addition to the core Growl application.
Let’s see if that does anything.
BTW, just to see if there are any other commonalities here, are there folks with lock up problems that are not using MobileMe for e-mail, calendar, contacts, etc? Just wondering if there is something in the MobileMe synching process that might be in play here.
I also use Time Machine.
Thanks.
@Schwartz Marc: I don’t use MobileMe, but I do use TimeMachine and have similar problems. Think it happens, when you have Socialite running for some time… The workaround for me is to quit Socialite once I’ve read all the events and then launch it again, when I want to check my social accounts.
This is happening to me as well.
Running 10.5.8, and usually Safari and Mailplane at the same time. Sociate locks, and then knocks out my other apps one by one requiring a hard reboot of the Macbook.
So annoying, because after a brief sabbatical from Eventbox I was really getting back into using this app!
Actually, I’m not sure, but I think it happened for me with EventBox as well… Maybe not as often.
Wondering, if it can be caused by some particular service. Going to remove all except Twitter and give it a try…
I am 100% positive that it never, ever happened on my machine with EventBox.
Really glad that more and more people are reporting this issue. Would be great to get a response from the devs since a few people have complied with their request for info regarding this problem.
Hello, just wondering if the developers have been able to reproduce this issue?? Thanks…
This is happening to me as well.
Running 10.5.8, and usually Safari and Mailplane at the same time. Sociate locks, and then knocks out my other apps one by one requiring a hard reboot of the Macbook.
So annoying, because after a brief sabbatical from Eventbox I was really getting back into using this app!
Happened to me last night. Glad to read that it is a Socialite issue because it has never happened before. Bought Socialite with the MU Promo and I’m very pissed that I’m buying a beta version.
I won’t fire it up again until Realmac gets its act together and issues a proper upgrade.
Jamie
Hi Guys
Are you using Growl with Socialite? We’ve seen some reports of it causing issues when dealing with large numbers of updates, and we’re continuing to investigate what’s going on with it.
Thanks!
Nik
Are you using Growl with Socialite? Nik
Yes, Nik, my Growl is always on and my preference is not to disable it. I can wait til you guys find a workaround. My frustration is engendered only because Socialite seems like a great app and I want to use it sooner than later.
Jamie
I have been using Version 1.0.1 (990) and have been having the same problem; infact I lost half a days work because of this (and stupidly not saving every 20 min)
I typically use:
MacBook Pro 15” Unibody (MacBookPro5,1)
L2 Cache: 6 MB
Memory: 4 GB
OS Version: 10.5.8
NVIDIA GeForce 9600M GT:
VRAM (Total): 512 MB
Vectorworks
Skype
Adium
Safari
Mail
I don’t have Growl installed and am not upgrading to 10.6 any time soon. I am also unwilling to download any updates until the release notes say this has been fixed as my work is far more important than social aggregation software.
I can’t believe one app can hang the whole system, it’s ridiculous. Eventbox worked very well after they fixed the memory leak.
This is great software; please fix it Realmac.
Hi Guys
Are you using Growl with Socialite? We’ve seen some reports of it causing issues when dealing with large numbers of updates, and we’re continuing to investigate what’s going on with it.
Thanks!
Nik
It would be great to know how you are looking into this issue, even if you don’t yet have a solution. I provided the information you requested (after waiting almost three weeks to get any kind of response in the forums) only a few hours after you asked for it. That was almost 3 weeks ago. The sum total of what you’ve let us know so far is, “Well WE’RE running Socialite and WE don’t have this issue.” and, “Hey, are you using growl? We’ve heard it might be a problem.”
Let me tell you what, as a customer, these responses say to me. I want to stress that I don’t know your actual feelings and motivations. I’m telling you what your responses are telling your customers.
“Well WE’RE running Socialite and WE don’t have this issue.” Therefore it must not exist ad/or is not happening to enough people for us to care. So what if they paid for this software? You reinforce this perception by moving the release from beta to a stable release without even acknowledging this is a real issue. You further reinforce it by not responding to the information that multiple users--including me--have provided at your request. Even if you don’t have a solution, acknowledgment that you received and appreciate the info that you asked for, coupled with an apology that the user is experiencing the issue would go a long way towards soothing the ruffled feathers of reasonable people. Not doing that makes people like me write posts like this.
“Hey, are you using growl? We’ve heard it might be a problem.” Saying that in a thread that includes a discussion of growl AND information from a user reporting that a growlectomy only slows this issue and doesn’t resolve it really makes it seem like you haven’t even read the thread. Again, this is evidence of a perceived lack of caring/ignoring of user responses and frustration.
The most frustrating thing though, is the silence. We’re not talking about a minor issue. We’re not even talking about a crash or bug or issue that makes just this app unusable. We’re talking about an app that is locking up users’ entire machines and requiring a hard reboot EVERY time the app is used. That is a MAJOR problem, even if it’s only happening to a tiny little portion of your user base, and even if you can’t reproduce it on your machines.
Further, the perception is out there that part of your userbase had software that, while not perfect, did the job most of the time. People paid for that software. People reverted back to that software when they found what you were offering was not a stable choice for their machines. Then you broke their access to that software (which, again they paid for) and gave the explanation, “We don’t want people using old and buggy software that we don’t support.” That’s the most tone deaf response I have ever heard to a customer who prefers an older iteration of software because the new version is not just broken, but is harmful to that user’s computer. I cannot blame anyone for seeing red at that point.
Finally, you have a lot of new and involuntary customers. That’s a lot of people to establish a reputation with all at the same time. You should be all OVER this forum actively responding to people’s concerns and building up their trust and confidence in RealMac as a company. Setting up a successful customer relationship from the beginning takes effort, but is a lot easier than trying to win back hearts and minds after making a poor impression. A three week lead time on “Your software is crashing my whole machine” is completely unacceptable. Responses that do not acknowledge the the user’s frustration is legitimate and something you want to alleviate, are not acceptable. Your short, uninformative, non-transparent, perfunctory responses to people’s real concerns are absolutely the fastest way to ruin any shot this company has at bringing people like me back around.
Please keep my perceptions of the meaning of your slow response time and the apparent lack of caring put into your responses in mind when replying to this post.
Sincerely,
Courtney
p.s. One other piece of advice. Some of your posts seem to call out users for not being clear enough or providing you with exactly the right information in (presumably private) Help Desk interactions. It is RealMac’s job to start eliciting that information from the user from the first time they respond to a support email. You’re the experts on this product, and need to guide the user as to what information you need. A public forum is not the place to imply that these customers are just whining. As a person who is a customer service professional, that’s appalling treatment of your customers.
Wow! Courtney, you’ve paid 20 USD and want the support, that is worth 200! Nik can’t reply to everyone personally here on the forums, even though he tries!
I could imagine, how hard it is to track this type of issue. Especially if you can’t reproduce it on any of your machines… And I don’t think, that posts like yours help in any way.
Cheers,
Oleg
Hi Guys
Thanks for your reports. I apologise in advance if this reply is a little long.
Support
Whilst we stop by the forums on a daily basis, however this is not the place for support. We have a dedicated helpdesk set up, to allow folks to email us. The use of the helpdesk system is to ensure that we can easily keep track of support requests and bug reports (and folks can, if need be, share details like order numbers, in private.
The helpdesk is available here (and is linked to from the Realmac site). Any emails sent to our team at realmacsoftware dot com address also go there. We’re in the process of making this more visible, as some folks do seem to miss it.
Issues with Socialite
In our (fairly extensive) testing, we were only ever able to reproduce instability issues with Socialite when using Growl. Now, that may be a Socialite bug (or an issue with Growl, as we were sending a huge number of requests to the app) - however our investigations are still on-going. Our signs point to it being to do with folks who have literally thousands of events coming in. We’re in the process of ensuring that we have accounts with Twitter etc that replicate those heavy data users for our testing, and we’ll of course be continuing to work on these issues post 1.0.2.
I fully appreciate how infuriating issues can be: however getting to the bottom of issue can take some time: particularly in the case of the above issue with large datasets. That’s something that requires a significant amount of behind the scenes work to improve (due to the way Eventbox / Socialite was written), however we are actively looking into it.
If we’re not able to replicate a problem, that makes tracking down these things even more difficult as we need to know how to break the code in order to fix it. Without more information, it’s like asking someone to fix the leaking roof of a cathedral: you can spend a heck of a long time searching the roof for the one broken tile, until there’s enough information to say: we know where the one broken tile is…
The most frustrating thing though, is the silence. We’re not talking about a minor issue. We’re not even talking about a crash or bug or issue that makes just this app unusable. We’re talking about an app that is locking up users’ entire machines and requiring a hard reboot EVERY time the app is used. That is a MAJOR problem, even if it’s only happening to a tiny little portion of your user base, and even if you can’t reproduce it on your machines.
I absolutely agree it is a major problem (even for a small number of customers) and we’re looking into this. Rest assured, silence is not a sign of inaction on our part (we’re a small company, with two folks handling the support, and don’t have the resources to have folks on community forums every day on top of emails, testing and approving bug fixes etc).
We’re looking into ways to try and further chase down the root cause of this issue, and as soon as we a run-down of further information we could really use, I’ll be sure to post it here.
Kind Regards,
Nik
In my case exactly like me and don’t I have installed Grow
It’s so annoying that I can use the application. I was hoping you could solve this
update.
Using 10.6.2 and I open Safari, Mail, Vienna and little else
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