Your Personal Data
You will be asked to provide us with Personal Data which may include your name, email address and other contact details when you:
- Use our Website
- Purchase our Software
- Send us support requests
- Signup for our mailing lists
- Signup and participate in the forums
We will only use information held about you for the following purposes:
- To understand usage patterns and improve our Website.
- To allow us to troubleshoot, and improve our Software and Website.
- To communicate with you by responding to your requests through emails and the forum.
- To inform you of news and updates with regards to our Software through email.
- To notify you about changes to our Software.
Anonymous App Usage Information
RapidWeaver includes an option to send anonymous usage information to Realmac Software. This information is used solely to help us improve RapidWeaver. The information collected is not personally identifiable. You can opt out of sending this information at any time via the Preferences in RapidWeaver.
We do not collect any personally-identifiable information, and we do not collect any information stored on your websites. Should you have any questions about the anonymous usage information that we collect, please contact us and we’ll be happy to answer any questions you might have. Please note, due to the fact that none of the usage data we collect can be personally-identified, we are unable to process any requests to remove information which may have previously been submitted as we cannot identify any individual user data.
HTTPS — Secure Website Traffic
All of our website traffic is served over https, this includes the Realmac Website, our Online Store, the Realmac Forum, and the RapidWeaver Community website.
If you want to disable cookies you need to change your website browser settings to ignore cookies. You can also delete stored cookie information via your browser settings. For example in Safari on the Mac you simply go to Preferences > Advanced > "Manage Website Data…". You can search for "realmacsoftware.com" within the "Manage Website Data" sheet that appears and delete the cookie from there.
GoSquared — Website Analytics
When someone visits www.realmacsoftware.com we use a third party service, Go Squared, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow GoSquared to make, any attempt to find out the identities of those visiting our website.
By Visiting the Realmac Software website GoSquared will set the following cookies. For your privacy we have the anonymise IP addresses setting switched on.
This website uses web analysis services provided by Go Squared Ltd. ("GoSquared").
We control how the information collected about you is used. GoSquared will use it on our behalf to evaluate your use of this website and report to us about this website's operations. GoSquared may provide it to third parties if needs be, for example, in order to comply with the law or to third parties processing that information on behalf of GoSquared. GoSquared may also use the information we provide to look up publicly-available contact and social data related to you, so as to enable us to enhance your experience of this website. For more information on GoSquared's practices and policies, please see https://www.gosquared.com/legal/
If you wish to restrict or block cookies you can do this through your browser settings - the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. Please be aware that restricting cookies may impact on the functionality of this website.
You can read more about GoSquared and GDPR here.
Paddle — Online Store
Paddle are our online payment processor, they collect your information at checkout to process your purchase. Upon checkout there is also an optional check-box to allow us to contact you for marketing purposes. This is opt-in and is compliant with GDPR. If you would like your purchase history deleted please contact us.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
You can read more about Paddle and GDPR here.
MailChimp — Promotional Newsletter
We use MailChimp for sending occasional newsletters and promotions for our software. You would have signed up to this newsletter via our online store, website, or in app. We use this information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe from this list at any time by clicking the "Unsubscribe" link at the bottom of all emails from us. Alternatively you can contact us and we'll do it manually for you.
You can read more about MailChimp and GDPR here.
Intercom — Support
If you’ve ever emailed us for support, then your contact details will be in our support system. If you'd like all support correspondence to be removed please contact us.
You can read more about Intercom and GDPR here.
Discourse — Realmac Forum
If you've signed-up to our forum, then we'll hold your name and email address on record. If you'd like your account, and posts deleted please contact us.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at [email protected] and we'll do out best to locate all the information we have on you. This will likely be a list of purchases along with any forum posts, or support requests you may have made.